Cancellation & Refund Policy

At About Town (operated by About-Town FZCO), we strive to provide a seamless travel booking experience[cite: 1, 2]. All tour, attraction, and city pass bookings made through about-town.co are processed via our integrated booking system partner, Bókun (a Tripadvisor company), and payment gateway Stripe[cite: 1, 2]. By completing a purchase on our website, you agree to the terms outlined below[cite: 1, 2].

1. General Cancellation Terms

Cancellation rules vary depending on the specific tour, ticket, or city pass selected[cite: 1, 2]. The exact cancellation window is always displayed on the product page before payment and inside your Bókun confirmation email[cite: 1, 2].

2. Cancellations by Supplier or Force Majeure

If an activity, tour, or attraction is canceled by the local operator due to severe weather, unexpected venue closure, or safety reasons[cite: 1, 2]:

• You will be offered an alternative time slot or rescheduled date[cite: 1, 2].
• If an alternative date is not suitable for your itinerary, a 100% full refund will be issued to your original payment method[cite: 1, 2].

3. How to Request a Cancellation or Refund

Since all reservations are tracked in real-time through Bókun, please submit refund requests via official channels to ensure proper system sync[cite: 1, 2]:

4. Refund Processing Time

Once a cancellation is authorized in our Bókun dashboard[cite: 1, 2]:

• Refunds are immediately routed through Stripe back to your original payment account (Visa, Mastercard, Apple Pay, Google Pay)[cite: 1, 2].
• It takes approximately 5 to 10 business days for the funds to reflect on your account statement[cite: 1, 2].
• About Town charges zero processing fees on eligible cancellations[cite: 1, 2].

5. Rescheduling & Booking Changes

If you wish to modify your date or time slot instead of canceling, please contact us at least 24 hours prior to the activity[cite: 1, 2]. Date changes are subject to Bókun calendar availability and operator approval[cite: 1, 2].