FAQ's

About Town is an international travel company offering city passes, attraction tickets and curated travel experiences in destinations around the world. Our platforms make it easier for travelers to discover, compare and book experiences online.

Depending on the destination, you can find city passes, attraction tickets, tours, cruises, sightseeing experiences and other activities. Available products vary by destination.

About Town operates online travel booking platforms focused on attraction tickets, city passes and travel experiences. Products and experiences are provided in partnership with relevant attraction operators, tourism organizations and experience providers.

Choose an attraction, select your entry date and time slot when required, and you're ready to go. Your digital pass is already on your phone, so there’s no additional payment or checkout. Simply show your pass or QR code at the attraction when required.

Most digital tickets and booking confirmations are delivered electronically to the email address provided during checkout. Some experiences may have different redemption instructions. Always check your confirmation for specific instructions.

Many of our experiences use mobile or digital tickets, meaning you can show your ticket directly from your phone. However, requirements can vary by attraction, so always check your booking confirmation.

Yes. Booking in advance is often a good idea for popular attractions and experiences, particularly during busy travel periods.

A city pass combines access to multiple attractions or experiences into one product. Depending on the destination, a pass may include major attractions, museums, transportation, tours or other travel benefits.

It depends on how you plan to explore the destination. If you intend to visit several included attractions, a city pass can offer convenience and potentially better value than purchasing individual tickets.

Many of our city passes are digital and can be used directly from your mobile device. The exact activation and redemption process depends on the destination and pass.

Yes. Our online checkout uses secure payment processing designed to protect your payment information. Supported payment methods may vary by destination and checkout.

Depending on the checkout, available payment methods may include major credit and debit cards and digital payment options such as Apple Pay and Google Pay.

Cancellation policies vary by product. The applicable cancellation terms are shown during the booking process and in your confirmation.

Some experiences allow date changes while others do not. Please check the terms of your booking or contact our support team for assistance.

Attractions and experiences occasionally change opening hours, schedules or operating conditions. If a change affects an existing booking, we will provide assistance according to the applicable booking terms.